ORDER SHIPPING AND DELIVERY Shipping during the Christmas season Shipments will be made on time as usual, but we recommend that you purchase Christmas gifts as soon as possible, as delays can occur during the Christmas season, sometimes due to circumstances beyond our control, such as inconveniences with the courier company. Eley delivers in Italy and Europe EU Shipments are made by express courier. Shipping in Italy for private individuals Shipments are made by express courier. The cost of shipping in Italy is 7 euros for total amounts of less than 60 euros, VAT included, and it is free for orders of a higher amount. Orders are normally processed and assigned to the courier in the following ways: Orders sent by the Purchaser before 10:00 a.m. will be processed and assigned to the courier on the same day; Orders sent by the Purchaser after 10:00 a.m. will be processed and assigned to the courier on the following working day. Saturdays and Sundays, as well as Italian national holiday days, will not be considered working days. Therefore, all orders made on these days will be managed on the first following working day before 10:00 am. Delivery Times to the Purchaser starts from the moment Eley sends the e-mail confirming that the Products have been shipped to the Purchaser and are normally a maximum of 1-3 working days for deliveries of Products in Italy. For shipments to the islands and disadvantaged areas, such as in the center of Venice, delivery times may be extended by 1-2 working days with respect to the Italian calendar. In case of a delay in delivery of more than 14 (fourteen) working days, the Purchaser will have the possibility to cancel his Order, within a maximum period of 30 (thirty) working days starting from the date of receipt of the Order confirmation e-mail. The Purchaser can cancel his Order by sending an e-mail to support@insightprofessional.it. Only in the event that the delay in delivery is attributable solely to Eley and/or the carrier, the Purchaser will be entitled, in addition to the cancellation of the Order as provided above, to a refund of any shipping costs incurred, provided that the entire Order is returned by the Purchaser to Eley. The refund of expenses shall be made in the ways indicated in the Returns and Exchanges section, within 14 (fourteen) working days from the date Eley receives the goods. In the event that the delay is not attributable to Eley or the carrier, the Purchaser shall not be entitled to claim either a refund of the sums paid by him or a new shipment of the ordered Products. In the event that the Order is not returned in its entirety and completeness, the Purchaser will not be able to claim either a refund of the sums paid by him or a new shipment of the ordered Products. Shipping in Europe EU for private individuals Eley delivers to the following European countries: Austria, Finland, Malta, Slovenia. The cost of shipping in Europe is 15 euros for total amounts of less than 120 euros, including VAT, and it is free for higher amount orders. Orders are indicatively processed and entrusted to the courier as follows: Orders placed by the Purchaser before 10:00 a.m. will be processed and handed over to the courier on the same day; Orders placed by the Purchaser after 10:00 a.m. will be processed and handed over to the courier the following working day. Saturdays, Sundays and Italian holidays will not be considered working days. Therefore, Orders sent on these days will be handled on the first following working day, within 10:00 a.m. Delivery times to the Purchaser start from the moment Eley sends the e-mail confirming that the Products have been shipped to the Purchaser and are approximately a maximum of 3 working days for Product deliveries within the Europe EU. For shipments to disadvantaged areas, such as the Norwegian Lofoten islands, these times may be extended by 1-2 working days considering the Italian calendar. In the event of a delay in delivery of more than 14 (fourteen) working days, the Purchaser will have the opportunity to cancel his Order, within a maximum period of 30 (thirty) working days from the date of receipt of the Order confirmation e-mail, by sending an e-mail to support@insightprofessional.it. Only in the event that the delay in delivery is attributable solely to Eley and/or the carrier, the Purchaser will be entitled, in addition to the cancellation of the Order as provided above, to reimbursement of any shipping costs incurred, provided that the entire Order is returned by the Purchaser to Eley. The reimbursement of expenses will be made in the forms indicated in the Returns and Exchanges section, within 14 (fourteen) working days from the date of receipt of the goods by Eley. In the event that the delay is not attributable to Eley or the carrier, the Purchaser shall not be entitled to claim either a refund of the sums paid by him, or a new shipment of the Products ordered. In the event that the Order is not returned in its integrity and completeness, the Purchaser cannot claim either a refund of the sums paid by him, or a new shipment of the Products ordered. Shipments for salons Eley delivers to salons exclusively in ITALY, in areas where there is no distributor. Shipments are made by express courier. For each order there is a minimum purchase of € 500 + VAT. Orders are indicatively processed and entrusted to the courier as follows: Orders placed by the Buyer before 10:00 am, will be processed and entrusted to the courier by the next day; Orders placed by the Buyer after 10:00 a.m. will be processed and handed over to the courier within 2 working days. Saturdays, Sundays and Italian public holidays are not considered working days, therefore Orders sent on these days will be considered processed from the first following working day. Delivery Times to the Purchaser starts from the moment Eley sends the e-mail confirming that the Products have been shipped to the Purchaser and are normally a maximum of 1-3 working days for deliveries of Products in Italy. For shipments to the islands and disadvantaged areas, such as in the center of Venice, delivery times may be extended by 1-2 working days with respect to the Italian calendar. In case of a delay in delivery of more than 14 (fourteen) working days, the Purchaser will have the possibility to cancel his Order, within a maximum period of 30 (thirty) working days starting from the date of receipt of the Order confirmation e-mail. The Purchaser can cancel his Order by sending an e-mail to support@insightprofessional.it. Only in the event that the delay in delivery is attributable solely to Eley and/or the carrier, the Purchaser will be entitled, in addition to the cancellation of the Order as provided above, to a refund of any shipping costs incurred, provided that the entire Order is returned by the Purchaser to Eley. The refund of expenses shall be made in the ways indicated in the Returns and Exchanges section, within 14 (fourteen) working days from the date Eley receives the goods. In the event that the delay is not attributable to Eley or the carrier, the Purchaser shall not be entitled to claim either a refund of the sums paid by him or a new shipment of the ordered Products. In the event that the Order is not returned in its entirety and completeness, the Purchaser will not be able to claim either a refund of the sums paid by him or a new shipment of the ordered Products.