Order shipping and delivery

Shipments for salons

Eley delivers to salons exclusively in ITALY, in areas where there is no distributor.

Shipments are made by express courier.

For each order, there is a minimum purchase of € 500 + VAT.

Orders are typically processed and entrusted to the courier as follows:

• Orders placed by the Buyer before 10:00 AM will be processed and entrusted to the courier by the next day;
• Orders placed by the Buyer after 10:00 AM will be processed and handed over to the courier within 2 working days.

Saturdays, Sundays, and Italian public holidays are not considered working days; therefore, Orders sent on these days will be considered processed from the first following working day.

Delivery Times to the Purchaser start from the moment Eley sends the e-mail confirming that the Products have been shipped to the Purchaser and are normally a maximum of 1-3 working days for deliveries of Products in Italy.

For shipments to the islands and disadvantaged areas, such as in the center of Venice, delivery times may be extended by 1-2 working days with respect to the Italian calendar.

In case of a delay in delivery of more than 14 (fourteen) working days, the Purchaser will have the possibility to cancel his Order, within a maximum period of 30 (thirty) working days starting from the date of receipt of the Order confirmation e-mail. The Purchaser can cancel his Order by sending an email to [email protected]. 

Only in the event that the delay in delivery is attributable solely to Eley and/or the carrier, the Purchaser will be entitled, in addition to the cancellation of the Order as provided above, to a refund of any shipping costs incurred, provided that the entire Order is returned by the Purchaser to Eley. The refund of expenses shall be made in the ways indicated in the Returns and Exchanges section, within 14 (fourteen) working days from the date Eley receives the goods.

In the event that the delay is not attributable to Eley or the carrier, the Purchaser shall not be entitled to claim either a refund of the sums paid by him or a new shipment of the ordered Products.

In the event that the Order is not returned in its entirety and completeness, the Purchaser will not be able to claim either a refund of the sums paid by him or a new shipment of the ordered Products.