Order shipping and delivery

SHIPMENTS FOR SALONS

Rolland delivers to salons exclusively in ITALY, in areas where there is no distributor.
Shipments are made by express courier.

For each order, there is a minimum purchase of € 500 + VAT.

Orders are generally processed and handed over to the courier the business day following the order confirmation sent by Rolland. Saturdays and Sundays are not considered business days, so orders placed on these two days will be considered submitted on the next business day.

Delivery Times to the Purchaser start from the moment Rolland sends the e-mail confirming that the Products have been shipped to the Purchaser and are normally a maximum of 1-3 working days for deliveries of Products in Italy.

For shipments to the islands and disadvantaged areas, such as in the center of Venice, delivery times may be extended by 1-2 working days with respect to the Italian calendar.

Delivery estimates are indicative and may vary.
In case of a delay in delivery of more than 14 (fourteen) working days, the Purchaser will have the possibility to cancel his Order, within a maximum period of 30 (thirty) working days starting from the date of receipt of the Order confirmation e-mail. The Purchaser can cancel their Order by sending an email to [email protected].

Only in the event that the delay in delivery is attributable solely to Rolland and/or the carrier, the Purchaser will be entitled, in addition to the cancellation of the Order as provided above, to a refund of any shipping costs incurred, provided that the entire Order is returned by the Purchaser to Rolland. The refund of expenses shall be made in the ways indicated in the Returns and Exchanges section, within 14 (fourteen) working days from the date Rolland receives the goods.

In the event that the delay is not attributable to Rolland or the carrier, the Purchaser shall not be entitled to claim either a refund of the sums paid by him or a new shipment of the ordered Products.

In the event that the Order is not returned in its entirety and completeness, the Purchaser will not be able to claim either a refund of the sums paid by him or a new shipment of the ordered Products.

CHANGE OF ADDRESS AFTER ORDER
Once the order has been placed, it is no longer possible to modify the delivery address. This rule ensures quick and reliable order management.
If there is an error in the shipping information, we recommend contacting Customer Service as soon as possible. However, we cannot guarantee any changes to orders already being processed.