Order shipping and delivery | Insight Professional

SHIPPING IN ITALY FOR PRIVATE INDIVIDUALS
Rolland currently delivers in Italy and the EU.
Shipments are made by express courier.

The cost of shipping in Italy is 7 euros for total amounts of less than 60 euros, VAT included, and it is free for orders of a higher amount.

Orders are generally processed and handed over to the courier the business day following the order confirmation sent by Rolland. Saturdays and Sundays are not considered business days, so orders placed on these two days will be considered submitted on the next business day.

Delivery Times to the Purchaser start from the moment Rolland sends the e-mail confirming that the Products have been shipped to the Purchaser and are normally a maximum of 1-3 working days for deliveries of Products in Italy.

For shipments to the islands and disadvantaged areas, such as in the center of Venice, delivery times may be extended by 1-2 working days with respect to the Italian calendar.

Delivery estimates are indicative and may vary.
In case of a delay in delivery of more than 14 (fourteen) working days, the Purchaser will have the possibility to cancel his Order, within a maximum period of 30 (thirty) working days starting from the date of receipt of the Order confirmation e-mail. The Purchaser can cancel their Order by sending an email to [email protected].

Only in the event that the delay in delivery is attributable solely to Rolland and/or the carrier, the Purchaser will be entitled, in addition to the cancellation of the Order as provided above, to a refund of any shipping costs incurred, provided that the entire Order is returned by the Purchaser to Rolland. The refund of expenses shall be made in the ways indicated in the Returns and Exchanges section, within 14 (fourteen) working days from the date Rolland receives the goods.

In the event that the delay is not attributable to Rolland or the carrier, the Purchaser shall not be entitled to claim either a refund of the sums paid by him or a new shipment of the ordered Products.

In the event that the Order is not returned in its entirety and completeness, the Purchaser will not be able to claim either a refund of the sums paid by him or a new shipment of the ordered Products.

SHIPPING IN EUROPE EU FOR PRIVATE INDIVIDUALS
Rolland delivers to the following European countries:
Austria, Belgium, Croatia, Cyprus, Estonia, Finland, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain.

The cost of shipping in Europe is 15 euros for total amounts of less than 120 euros, including VAT, and it is free for higher amounts.

Delivery times to the Purchaser start from the moment Rolland sends the e-mail confirming that the Products have been shipped to the Purchaser and are approximately a maximum of 3 working days for Product deliveries within the European Union.

For shipments to disadvantaged areas, such as the Norwegian Lofoten islands, these times may be extended by 1-2 working days, considering the Italian calendar.

In the event of a delay in delivery of more than 14 (fourteen) working days, the Purchaser will have the opportunity to cancel his Order, within a maximum period of 30 (thirty) working days from the date of receipt of the Order confirmation e-mail, by sending an e-mail to [email protected].

Delivery estimates are indicative and may vary.
Only in the event that the delay in delivery is attributable solely to Rolland and/or the carrier, the Purchaser will be entitled, in addition to the cancellation of the Order as provided above, to reimbursement of any shipping costs incurred, provided that the entire Order is returned by the Purchaser to Rolland. The reimbursement of expenses will be made in the forms indicated in the Returns and Exchanges section, within 14 (fourteen) working days from the date of receipt of the goods by Rolland.

In the event that the delay is not attributable to Rolland or the carrier, the Purchaser shall not be entitled to claim either a refund of the sums paid by him, or a new shipment of the Products ordered.

In the event that the Order is not returned in its integrity and completeness, the Purchaser cannot claim either a refund of the sums paid by him, or a new shipment of the Products ordered.

CHANGE OF ADDRESS AFTER ORDER
Once the order has been placed, it is no longer possible to modify the delivery address. This rule ensures quick and reliable order management.
If there is an error in the shipping information, we recommend contacting Customer Service as soon as possible. However, we cannot guarantee any changes to orders already being processed.